IT Service Desk Manager

Daniels Health(2 months ago)

Chicago, ILOnsiteFull TimeManager$75,269 - $100,459 (estimated)Information Technology

About this role

The IT Service Desk Manager at Daniels Health leads the global Service Desk team to provide exceptional technical support and a high-quality user experience for employees. The role oversees daily operations, ensuring secure and effective IT services across field and office environments. It is a leadership position within a mission-driven healthcare waste management company focused on safety, sustainability, and continuous improvement. The manager also partners closely with Systems Administration, Cyber Security, and Development teams to maintain robust IT operations.

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Required Skills

Service Desk Management
Team Leadership
Process Improvement
IT Asset Management
Software Lifecycle
Vendor Management
Performance Metrics
SLA Management
Customer Satisfaction
ITSM Tools

+10 more

Qualifications

Bachelor’s Degree in Information Technology
Bachelor’s Degree in Computer Science
ITIL Certification

About Daniels Health

danielshealth.com

Daniels Health is a medical waste management company that, for over 20 years, has delivered regulated collection, treatment and disposal services and sharps‑containment solutions under the Daniels Sharpsmart brand. They provide reusable Sharpsmart containers and end‑to‑end managed programs — including safe collection, transport, compliant disposal, staff training and auditing — designed to reduce clinical risk, costs and environmental impact. Daniels markets itself on safety, sustainability and customer experience, citing industry‑leading Net Promoter Scores and serving hospitals, clinics and laboratories with fully auditable waste‑management solutions.

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