Service Desk Manager
Sun Life(21 days ago)
About this role
The Service Desk Manager at Sun Life U.S. provides leadership for the IT Service Desk, overseeing a team that supports a large number of employees. The role focuses on ensuring high-quality end-user support, operational performance, and continuous improvement within the IT service delivery environment.
Required Skills
- IT Management
- ServiceNow
- Team Leadership
- Incident Management
- Customer Service
- Performance Reporting
- Support Operations
- Knowledge Management
- Process Optimization
- End-user Support
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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