IT Service Support Manager
Ebury(1 month ago)
About this role
The IT Service Support Manager (Malaga, hybrid) will lead global service desk operations to ensure efficient IT support delivery to over 1,900 employees. The role champions ITIL best practices and drives continual service improvement in a cloud-first FinTech environment while reporting to the Director of IT Services. It includes stakeholder engagement, local project implementation, and building high-performing multi-site teams.
Required Skills
- ITIL
- Incident Management
- Request Fulfilment
- SLA Management
- KPI Reporting
- Major Incident
- Continuous Improvement
- Shift Left
- Team Leadership
- Performance Management
+12 more
Qualifications
- ITIL Foundation
About Ebury
ebury.comEbury is an all‑in‑one global payments and FX platform that helps businesses collect, pay and manage currency risk worldwide. It provides multi‑currency and local accounts (130+ currencies, transactions in 160+ countries), FX risk management with locked rates in 60+ currencies, mass payments and supplier payment finance. Ebury also offers fast business lending/credit lines and API integrations to automate treasury, payouts and reconciliation. The platform is aimed at ambitious companies seeking faster, more certain cross‑border payments and trade finance.
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