Manager, IT Service Desk

The Pokémon Company International(6 months ago)

HybridFull TimeManager$128,800 - $198,000Information Technology

About this role

The Manager, IT Service Desk leads the North America-based service desk supporting over 1,300 staff globally and is responsible for overseeing technology support operations and service quality. This role drives customer experience, continuous improvement, and strategic alignment of IT support with broader business goals while serving as an escalation point for complex issues.

View Original Listing

Required Skills

Team Leadership
Incident Management
Service Desk
Onboarding
Resource Allocation
Process Documentation
Coaching
Customer Service
Ticket Monitoring
Trend Analysis

+10 more

Qualifications

Bachelor’s Degree in Computer Science, Computer Engineering, or Related Field
ITIL Certification (Preferred)

About The Pokémon Company International

pokemon.com

I can't access any usable content from the HTML you provided — it looks like the site is blocked by Incapsula and only returns a protection/iframe page. I need either the working public URL, the company name, or the homepage/about text (or a screenshot) to create a 3–4 sentence profile. Options: - Paste the URL (or the company name) and I'll summarize. - Paste the site's visible text or a short description of the business and I’ll distill it. - If you prefer, tell me the industry and 2–3 key facts and I’ll draft a likely company profile. Which would you like to do?