Manager, IT Service Desk
The Pokémon Company International
About this role
The Manager, IT Service Desk leads the North America-based service desk supporting over 1,300 staff globally and is responsible for overseeing technology support operations and service quality. This role drives customer experience, continuous improvement, and strategic alignment of IT support with broader business goals while serving as an escalation point for complex issues.
Skills
Qualifications
About The Pokémon Company International
pokemon.comI can't access any usable content from the HTML you provided — it looks like the site is blocked by Incapsula and only returns a protection/iframe page. I need either the working public URL, the company name, or the homepage/about text (or a screenshot) to create a 3–4 sentence profile. Options: - Paste the URL (or the company name) and I'll summarize. - Paste the site's visible text or a short description of the business and I’ll distill it. - If you prefer, tell me the industry and 2–3 key facts and I’ll draft a likely company profile. Which would you like to do?
Recent company news
Pokemon PressMEDIA ALERT: New Pokémon Trading Card Game: Mega Evolution—Chaos Rising Expansion Sees Mega Greninja Facing Off with Mega Floette
12 hours ago
JNS.orgIsraeli-American player sues Pokémon Company over alleged tournament discrimination
9 hours ago
The IndependentIsraeli-American pro Pokémon player sues over competition ban after ‘political outburst’
9 hours ago
The HillPokémon Co. calls out White House over game-themed ‘MAGA’ post
6 days ago
IGNNew Pokémon TCG Chaos Rising Expansion Officially Announced After Leaks, Preorders Start Soon
10 hours ago
About The Pokémon Company International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for The Pokémon Company International.
Salary
$129k – $198k
per year