Service Delivery Associate
The Economist Group(3 months ago)
About this role
The Service Delivery Associate supports IT service management across The Economist Group business units, helping to maintain service quality and drive continuous improvement. The role acts as a liaison between technical teams and business stakeholders and contributes to the organisation's service management strategy and reporting.
Required Skills
- ITSM
- Incident Management
- Major Incident
- Problem Management
- Change Management
- Service Request
- ITIL Compliance
- SLA Management
- ServiceNow
- Jira
+10 more
Qualifications
- Bachelor's Degree in Information Technology, Computer Science or Related Field
About The Economist Group
economistgroup.comThe Economist Group is a global media and intelligence company best known for The Economist magazine and a family of brands that deliver authoritative analysis on international business, politics and world affairs. It combines subscription journalism with data-driven research and forecasting (notably the Economist Intelligence Unit and Economist Impact), plus events, custom research and commercial content services to help organisations make strategic decisions. The Group serves a global audience of business and policy leaders, positioning itself as an independent, evidence-led partner for insight, forecasting and thought leadership.
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