About this role
This role is an IT Services engineer positioned at the intersection of employee experience, automation, lifecycle operations, and executive support at ASAPP. The position directly supports executive leadership and the global workforce, influencing how they experience technology across the organization. It operates within a small, autonomous, and highly collaborative IT team in a fast-paced, security-focused, SaaS-first environment. The engineer will help scale, modernize, and automate IT services while partnering closely with Security, Engineering, Workplace, and People teams.
Required Skills
- Executive Support
- MacOS Support
- Windows Support
- SaaS Platforms
- User Lifecycle
- Onboarding Offboarding
- Knowledge Management
- Runbook Creation
- Automation Workflows
- Endpoint Security
+18 more
Qualifications
- Jamf 200 Certification
About ASAPP
asapp.comASAPP is an AI-native, agentic enterprise platform that automates customer interactions and powers branded AI agents for large contact centers. Its solutions combine autonomous AI agents with real-time agent assist to automate complex workflows, boost agent productivity, and deliver omnichannel experiences across voice, chat, and SMS. Delivered as enterprise SaaS with deep integrations into contact center systems, ASAPP targets CX leaders and digital transformation teams looking to scale automation, reduce cost, and improve customer experience. The company is led by CEO Priya Vijayarajendren and serves global enterprises.