IT Services Team Lead, Deel IT | EMEA
Deel(1 month ago)
About this role
The IT Services Team Lead at Deel is responsible for overseeing a team of IT Support Engineers, delivering high-quality IT services to external customers while ensuring operational excellence and customer satisfaction. This role entails providing technical leadership for complex escalations, implementing IT service management processes, and fostering a customer-oriented culture. Additionally, the Team Lead collaborates with various internal teams to resolve issues, drive improvements, and manage workforce planning and development within the service delivery environment.
Required Skills
- People Leadership
- Service Delivery
- Customer Support
- Incident Resolution
- SLA Management
- Technical Leadership
- Escalation Handling
- Root Cause Analysis
- IT Service Management
- Ticketing Systems
+10 more
About Deel
www.deel.comDeel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.