Teckro
An IT Support Analyst (Level 1) provides first-level technical support to remote and office-based employees via the Service Desk. This role serves as the first point of contact for incidents and service requests, responsible for initial triage, diagnosis, resolution, documentation, and escalation in accordance with established processes and service level agreements.
Teckro is a data-driven site performance platform for clinical trials that turns site engagement into improved study outcomes for sponsors and CROs. The company helps sponsors accelerate time to last-patient-in (LPI) and optimize study costs by surfacing site-level performance insights and enabling targeted interventions. Teckro provides tools including a free mobile app (Android/iOS) and analytics-driven workflows to improve investigator engagement and deliver measurable sponsor ROI.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Teckro.
Teckro didn’t post a salary, so this is our estimate from similar listings.