IT Support Consultant

As an IT Support Consultant within the Helpdesk team at Southern Metropolitan Cemeteries Trust, you will provide Level 1 and Level 2 IT support to employees across multiple sites. The role involves managing service desk tickets, administering Microsoft 365 and Active Directory environments, and maintaining hardware and network systems while ensuring continuous improvement. You will collaborate with vendors and users to resolve issues and maintain the smooth operation of the organization's IT infrastructure.