IT Support Manager (NY)

KBRA(11 days ago)

HybridFull TimeManager$120,000 - $150,000Information Technology

About this role

The IT Support Manager at KBRA leads and evolves the global IT Support function, owning end-user support across Helpdesk (Level 1) and Desktop/Onsite (Level 2) across multiple regions. The role focuses on building and managing people, vendors, processes, metrics, and future-state planning to support KBRA’s global growth. The position is based in New York City with a hybrid schedule requiring at least three on-site days per week.

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Required Skills

Helpdesk
Desktop Support
Vendor Management
Service Management
Ticketing Systems
Incident Response
Active Directory
Microsoft 365
Microsoft Intune
MDM

+6 more

Qualifications

Bachelor’s Degree in Computer Science or Equivalent Experience

About KBRA

kbra.com

Kroll Bond Rating Agency (KBRA) is a nationally recognized statistical ratings organization that provides independent credit ratings, research, and analytics to investors, issuers, and other market participants. KBRA covers a broad range of sectors — including corporate, financial institutions, municipal and structured finance — and issues timely ratings, surveillance, and sector research based on transparent methodologies. Headquartered in New York with offices in the U.S., London and Dublin, KBRA emphasizes rigorous analysis, regulatory compliance, and market-focused insight to support capital markets and risk decision-making.