IT Helpdesk
WIZELINE(10 months ago)
About this role
A Helpdesk Tier 1 Support Analyst at Wizeline is an entry-level IT role based on-site in Bogotá, supporting the company's global technology operations. The position is part of the broader technology team in an AI-native organization and offers opportunities to collaborate with distributed teams while contributing to user satisfaction and operational continuity.
Required Skills
- Microsoft 365
- Active Directory
- RMM
- Ticketing Systems
- Windows
- macOS
- Troubleshooting
- Customer Service
- Problem Solving
- Communication
+4 more
Qualifications
- English B2
- ITIL
- Network+
- A+
- CCNA
About WIZELINE
wizeline.aiWizeline is a global technology services and AI-driven product engineering company that helps enterprises design, build, and scale digital products. They combine software engineering, data, and AI expertise to modernize platforms and deliver custom solutions across industries like fintech, media, healthcare, and retail. Wizeline also emphasizes nearshore delivery and strong product strategy to help teams move faster while maintaining quality and scalability.
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