IT Support & Service Desk Specialist

Smartly(8 days ago)

HybridFull TimeMedior$85,000 - $105,000Information Technology

About this role

Smartly is seeking an IT Support & Service Desk Specialist to provide technical assistance primarily within the Google‑first environment, supporting end-users and executives alike. The role involves enhancing ITIL‑aligned processes, managing support tools, and ensuring security compliance to keep the company’s IT operations running smoothly.

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Required Skills

ITIL
ITSM
Google Workspace
Workspace One
Network Troubleshooting
SaaS Management
Customer Support
Incident Management
Technical Support
Remote Support

About Smartly

smartly.io

Smartly is an AI-powered advertising platform that helps brands and agencies launch, manage, and optimize cross‑platform ad campaigns. It automates campaign creation, creative iteration and real‑time optimization to improve performance at scale. The platform connects to major social and programmatic channels (Meta, TikTok, Snapchat, Pinterest, etc.) and supports dynamic ads, audience targeting and reporting. Marketers use Smartly to speed up creative testing, scale personalized ads, and drive more efficient media spend.

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