ITMS Senior Support Engineer - Tier 2

New Era Technology(28 days ago)

HybridFull TimeSenior$98,830 - $133,756 (estimated)IT Support

About this role

The Senior Support Specialist delivers high-quality IT technical services to clients, providing consulting, on-site and remote troubleshooting, installation, integration, and migration support. The role focuses on ensuring customer satisfaction, maintaining documentation, participating in process improvement, and supporting a variety of server, desktop, virtualization, backup, and network environments. This position works within a team-oriented MSP environment and may include occasional on-call and minimal travel duties.

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Required Skills

Troubleshooting
VMware
Office365
Backups
Windows
Mac
Virtualization
Networking
Patching
Ticketing

+7 more

Qualifications

Microsoft Certifications
VMware Certification
Azure Certification
AWS Certification

About New Era Technology

neweratech.com

New Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.