ITMS Support Specialist - Tier 1

New Era Technology(25 days ago)

HybridFull TimeMedior$68,045 - $91,659 (estimated)IT Support

About this role

The Support Specialist delivers high-quality IT technical services including consulting, on-site and remote troubleshooting, installations, integrations, and migrations for clientele. The role supports customer environments across servers, desktops, virtual machines, SaaS and networking while ensuring ticket quality, clear documentation, and strong customer communication. This is a full-time position that includes occasional on-call duties and minimal on-site travel, and it participates in process improvement initiatives.

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Required Skills

Troubleshooting
VMware
O365
Backups
Desktops
Windows
Client Server
Virtualization
Networking
Ticketing

+5 more

Qualifications

Microsoft Certifications
VMware Certification
Azure Certification
AWS Certification

About New Era Technology

neweratech.com

New Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.