IVR and Telephony Analyst

Citi(14 days ago)

United States, Irving, TXOnsiteFull TimeJunior$107,120 - $160,680Product Management and Development

About this role

A Program Analyst role supporting innovative IVR and Telephony Routing projects with a focus on requirements documentation, project tracking, and cross-team communication. The role offers opportunities to work with next-generation AI technologies within a fast-paced, collaborative environment.

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Required Skills

Voice Technologies
Project Management
Requirements Gathering
Communication
Data Analysis
UAT
Documentation
Telephony
AI Technologies
Stakeholder Management

About Citi

citi.com

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.

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