Junior Internal Care & eReputation Manager (IT/ES)

Back Market(1 month ago)

HybridFull TimeJunior$62,129 - $82,830 (estimated)OPERATIONS

About this role

The Junior Internal Care & eReputation Manager at Back Market is responsible for enhancing the customer experience across multiple channels, including email, phone, social media, and live chat. This role involves providing timely information to clients on complex issues, coaching outsourced agents, and collaborating on customer-related solutions and projects. Additionally, the manager plays an important role in gathering and conveying customer feedback to ensure continuous improvement in service quality and key performance indicators. Bilingual in Italian and Spanish, the ideal candidate has experience in customer care, strong communication skills, and a proactive approach to problem-solving.

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Required Skills

Customer Support
Bilingual Communication
Proactive Improvement
Exceed Expectations
Coaching Agents
Testing Solutions
Project Coordination
Customer Voice Advocacy
Analytical Skills
E-Commerce Experience

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About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.