Junior Technical Support Engineer

hyperexponential(2 months ago)

HybridFull TimeJunior$84,513 - $112,442 (estimated)Revenue

About this role

A Junior Technical Support Engineer at hyperexponential focuses on maintaining the reliability of their AI-powered platform for global insurers by promptly resolving Jira Service Desk tickets and troubleshooting issues across core product areas. The role requires analytical problem-solving and clear communication with customers, as well as identifying trends in recurring issues to contribute to product improvements. The engineer will also engage in simple development tasks to enhance support effectiveness while actively collaborating with other teams to streamline workflows and support critical releases.

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Required Skills

Jira Service Desk
Technical Support
Analytical Skills
Problem Solving
Communication Skills
Application Architecture
Cloud Systems
Python
JavaScript
SQL

+6 more

About hyperexponential

hyperexponential.com

Hyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.