Junior Technical Support Engineer
hyperexponential
About this role
A Junior Technical Support Engineer at hyperexponential focuses on maintaining the reliability of their AI-powered platform for global insurers by promptly resolving Jira Service Desk tickets and troubleshooting issues across core product areas. The role requires analytical problem-solving and clear communication with customers, as well as identifying trends in recurring issues to contribute to product improvements. The engineer will also engage in simple development tasks to enhance support effectiveness while actively collaborating with other teams to streamline workflows and support critical releases.
Skills
About hyperexponential
hyperexponential.comHyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.
Recent company news
AI replacement fears fall sharply among underwriters and actuaries: hyperexponential
Nov 26, 2025
hyperexponential Raises $73m Series B to Expand Its Mission-Critical Insurance Pricing Platform
Jun 22, 2025
Aviva deepens partnership with hyperexponential
Aug 2, 2025
hyperexponential
1 month ago
hyperexponential expands AI-powered pricing and underwriting platform with new launch
Sep 17, 2025
About hyperexponential
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for hyperexponential.
Salary
$85k – $112k
per year