Key Account Manager

lemlist(1 month ago)

RemoteFull TimeManager$100,703 - $133,835 (estimated)Business

About this role

A Key Account Manager at lemlist is responsible for managing a portfolio of 100 high-value clients, aiming to achieve a $1M Annual Recurring Revenue (ARR) target. The role focuses on driving customer success through onboarding, maximizing product adoption, and fostering strong relationships, while implementing retention strategies to achieve a 110% Net Revenue Retention (NRR). Additionally, the Key Account Manager will proactively identify upsell opportunities and collaborate with internal teams to enhance customer satisfaction and drive growth within the North American market.

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Required Skills

Customer Onboarding
Product Adoption
Account Management
Relationship Building
Customer Health Monitoring
Risk Identification
Retention Strategies
Strategic Partnership
Customer Success
Internal Collaboration

+10 more

About lemlist

www.lemlist.com

Lemlist is an AI-powered sales engagement platform designed to streamline multichannel outreach for businesses. It helps sales teams find and connect with qualified leads via email, LinkedIn, WhatsApp, and phone calls, emphasizing personalized communication to boost engagement and responses. With features like a vast database of leads, automated follow-ups, and comprehensive analytics, Lemlist enables users to enhance their prospecting efforts and improve email deliverability while maintaining a human touch. The platform is especially favored by sales leaders and teams looking to optimize their workflows and achieve better sales outcomes.