Knowledge Architect

Crunchtime(19 days ago)

HybridFull TimeSenior$105,000 - $120,000Customer Support

About this role

Crunchtime is a software platform used by major restaurant brands to manage inventory, scheduling, food safety, and operations. The Knowledge Architect will build the information infrastructure that enables AI deflection, empowers support agents, and scales customer self-service by structuring content for both human clarity and machine readability. The role focuses on designing knowledge architecture, governance, and lifecycle processes across the organization.

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Required Skills

Knowledge Architecture
Taxonomy
Governance
Content Strategy
Technical Writing
Zendesk
AI Integration
Information Architecture
Data Analysis
Stakeholder Management

Qualifications

Bachelor’s Degree (Information Science/Library Science/Technical Communications/Computer Science)
Master’s Degree (Information Architecture or Knowledge Management) - Preferred
KCS Certification
Zendesk Administrator Certification
PMP

About Crunchtime

crunchtime.com

Crunchtime is a restaurant operations and analytics platform that provides software for multi-unit restaurant brands to manage operations, inventory, labor, and financial performance. Its cloud-based suite includes modules for inventory and purchasing, recipe and food‑cost management, labor scheduling and timekeeping, POS integrations, and operational reporting to improve profitability and consistency across locations. Enterprise and multi‑unit operators use Crunchtime for real‑time visibility, forecasting, compliance, and to streamline workflows that drive better customer experiences and scalable growth.