Knowledge Management Specialist

Workstream(5 days ago)

RemoteFull TimeJunior$51,369 - $69,057 (estimated)Customer Support

About this role

Workstream is hiring a Knowledge Management Specialist to improve how documentation is created, organized, and maintained for customers and internal teams. The role focuses on making product knowledge clear, customer-friendly, and easy to keep up to date as the product evolves. You will partner with Support, Product, and Engineering to ensure users can quickly find answers and internal teams have reliable documentation.

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Required Skills

Technical Writing
Content Design
Knowledge Management
Documentation
Editing
Content Strategy
Notion
Intercom
Zendesk
Salesforce

+3 more

About Workstream

workstream.us

Workstream is an HR and payroll platform built for hourly and multi-location businesses. It centralizes hiring and workforce management — from recruiting, texting and applicant tracking to onboarding, time tracking, payroll integrations, and compliance — to automate repetitive tasks and surface workforce data. Restaurants, retail, healthcare and other hourly-heavy operators use Workstream to simplify operations, elevate worker experience, and scale hiring across locations.