Knowledge Management System Administrator

Koalafi(29 days ago)

Richmond, VA, Arlington, VAOnsiteFull TimeJunior$55,916 - $75,444 (estimated)Agent Enablement

About this role

The Knowledge Management System Administrator (entry-level) on the Agent Enablement team maintains and optimizes the company’s internal knowledge platform (Guru) to ensure agents quickly find accurate information. The role partners with subject matter experts and cross-functional teams to keep content organized, up to date, and aligned with company voice. It contributes directly to agent efficiency and customer support quality while offering opportunities to learn new tools and grow skills.

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Required Skills

Knowledge Management
Content Organization
Quality Control
Search Optimization
Content Archiving
Content Editing
Slack Communication
Stakeholder Outreach
Analytics Review
AI Editing

+3 more

Qualifications

Degree or Coursework in Communications, English, or Learning & Development
1 Year Professional Experience

About Koalafi

koalafi.com

Koalafi is a fintech that provides transparent lease‑to‑own and point‑of‑sale financing designed for non‑prime consumers, enabling access to life‑improving purchases. Its digital platform offers flexible, easy-to-understand payment plans with fast, online approvals and straightforward disclosures. Koalafi works with merchants and dealers to integrate financing at checkout, helping increase conversions and average order value while expanding credit access. The company emphasizes consumer-friendly terms and responsible alternative lending for underserved borrowers.