Knowledge Manager - Customer Success

Human Interest

3 days ago

4.0 on Glassdoor

Lindon, UT

Hybrid

Full Time

Senior

0 applicants

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About this role

A Knowledge Manager at Human Interest ensures the accuracy and accessibility of internal knowledge bases, transforming complex product updates into clear Standard Operating Procedures (SOPs) for Customer Success and Client Account Management teams. The role involves cross-functional collaboration with Product, Enablement, and stakeholder teams to create and maintain high-quality documentation that supports frontline teams and enhances the user experience.

Skills

Qualifications

BA degree or equivalent practical experience in communications, technical writing, or a related field

About Human Interest

humaninterest.com

Human Interest is an affordable, full‑service 401(k) and 403(b) provider that helps small and medium‑sized businesses offer workplace retirement plans. It combines a user‑friendly online platform with plan administration, compliance support, and investment advisory services (provided through its registered‑advisor subsidiary, Human Interest Advisors LLC). The company focuses on lowering costs and administrative burden so employers can more easily help employees save for retirement, offering tools for contributions, investments, and reporting.