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© All Rights Reserved. ApplyBlast.com
benefEx benefit consulting
The Knowledge Manager is responsible for creating, maintaining, and optimizing the support knowledge base within Zendesk to ensure accurate and easily discoverable content for global teams and customers. This role plays a pivotal part in driving self-service deflection, reducing handling times, and improving customer experience by embedding Knowledge-Centred Service (KCS) principles. The position also focuses on AI enablement by structuring and tagging content to power AI-driven tools and intelligent triage systems.
Headquarters
Florham Park, New Jersey, United States
Company Size
11-50 employees
Founded
2000
Attract & retain top talent with our creative, customized and affordable Employee Benefits plans & Health Plans. Get employee benefits consulting from benefEx.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for benefEx benefit consulting.
benefEx benefit consulting didn’t post a salary, so this is our estimate from similar listings.