Knowledge Specialist
Payoneer
About this role
The CJ Knowledge Specialist at Payoneer is a strategic, hands-on owner of the Customer Journey knowledge ecosystem, responsible for designing and running the knowledge program that powers associates, customers, and self-serve channels. The role focuses on building governance, tools, and content operations to reduce effort, accelerate resolution, and improve customer experience at scale. It requires close partnership with CJ Operations, Ops Tech, Analytics, Training, QA, Product, and Risk to align knowledge with business goals and enable successful project launches and change management.
Skills
Qualifications
About Payoneer
payoneer.comPayoneer is a financial services company that provides cross-border payment, payout, and working capital solutions for businesses, freelancers, and online sellers. Its platform enables users to send and receive international payments, manage funds in multiple currencies, and withdraw money to local bank accounts.
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About Payoneer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Payoneer.
Salary
$90k – $119k
per year