Knowledge Specialist

Payoneer(29 days ago)

HybridFull TimeMedior$89,563 - $119,204 (estimated)Customer Operations

About this role

The CJ Knowledge Specialist at Payoneer is a strategic, hands-on owner of the Customer Journey knowledge ecosystem, responsible for designing and running the knowledge program that powers associates, customers, and self-serve channels. The role focuses on building governance, tools, and content operations to reduce effort, accelerate resolution, and improve customer experience at scale. It requires close partnership with CJ Operations, Ops Tech, Analytics, Training, QA, Product, and Risk to align knowledge with business goals and enable successful project launches and change management.

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Required Skills

Knowledge Strategy
Content Operations
AI Automation
Cross-Functional Delivery
Associate Enablement
Innovation
Proactivity
Self-Starter
Analytical Thinking
Detail-Oriented

+9 more

Qualifications

Degree in Literature, Journalism, Technical Writing or Related

About Payoneer

payoneer.com

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