Knowledge Manager (Remote CAN)
Maximus Tribe(2 months ago)
About this role
The Knowledge Manager at Maximus is responsible for leading the development and maintenance of a comprehensive internal and external knowledge ecosystem, ensuring documentation is clear, accurate, and well-structured. This role focuses on auditing and modernizing the help center while implementing governance processes to enhance content quality. The Knowledge Manager will also collaborate with cross-functional teams to improve self-service capabilities and AI performance, ultimately aiming to reduce support ticket volume and enhance customer experience through effective knowledge management.
Required Skills
- Knowledge Management
- Help Center Management
- Documentation Ownership
- Structure and Clarity
- Governance Standards
- Information Architecture
- Taxonomy Development
- Content Hierarchy
- Continuous Improvement
- AI Optimization
+12 more
About Maximus Tribe
maximustribe.comMaximus Tribe specializes in performance medicine that focuses on treating individuals holistically rather than relying solely on numerical data. The company aims to unlock each person's healthiest self through tailored health solutions and innovative care approaches. Maximus Tribe prides itself on its commitment to personalized healthcare, fostering well-being through a comprehensive understanding of each patient's needs.