L1 Technical Support Engineer - Switching
Hewlett Packard Enterprise(2 months ago)
About this role
The L1 Technical Support Engineer for Switching at Hewlett Packard Enterprise serves as the first line of technical support for customers using Aruba enterprise switching solutions. This role focuses on troubleshooting, issue isolation, and ensuring accurate problem identification for various networking products while contributing to a high level of customer satisfaction.
Required Skills
- Technical Support
- Troubleshooting
- Customer Communication
- Networking Fundamentals
- Case Management
Qualifications
- Bachelor's degree in Computer Science
- 2 years of experience in Network operations
- 2 years of experience in NOC
- 2 years of experience in TAC support
- 2 years of experience in Field networking
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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