L1 Technical Support Engineer

Abnormal

7 hours ago

3.6 on Glassdoor

United States of America

Onsite

Full Time

Senior

0 applicants

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About this role

A Level 2 Technical Support Engineer at Abnormal AI is responsible for escalating and resolving complex customer issues, collaborating with engineering and product teams to improve detection processes, and ensuring high customer satisfaction through effective communication and support.

Skills

Qualifications

4+ years experience in an enterprise product support environmentAdvanced understanding of email security fundamentalsAdvanced experience in the triage, investigation, and mitigation of product detection issuesPrevious experience working on and/or supporting Information Technology and Security Operations Center (SOC) teamsUnderstanding of security fundamentals

About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.