L2 Assurance Digital Support Analyst Senior 1
RSM US LLP(2 months ago)
About this role
RSM is hiring an L2 Assurance Digital Support Analyst (Senior 1) to provide second-level end-user support for firm-provided software used in production and pilot environments. The role serves as a key point of contact for users seeking help via phone, email, and ticketing queues, operating in a customer-focused support organization. The position emphasizes strong communication and the ability to work effectively with both technical and non-technical stakeholders.
Required Skills
- Service Desk
- Level 2 Support
- Incident Management
- Customer Service
- Troubleshooting
- Windows
- LAN/WAN
- Hardware Support
- Software Installation
- MS Office
+2 more
Qualifications
- Associate’s Degree in Information Systems
- Associate’s Degree in Business
- Associate’s Degree in Communications
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