Global Service Desk (GSD) Technician I
CyrusOne(1 month ago)
About this role
The Global Service Desk (GSD) Technician serves as the first point of contact for customer inquiries via phone, email, chat, and ticketing systems, delivering timely and professional support. The role monitors data center and network systems, escalates incidents, and collaborates with Operations, Network, Technical Support, Service Provisioning, and Sales teams to ensure service availability and customer satisfaction.
Required Skills
- Customer Service
- Incident Management
- Technical Support
- Troubleshooting
- Escalation
- Monitoring
- Documentation
- Communication
- Ticketing
- Network Knowledge
Qualifications
- High School Diploma
- Associate Degree
- CompTIA Network+
- DCCA Certification
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