L2 Senior Technical Support Engineer
Celonis(26 days ago)
About this role
The 2nd Level Technical Support Engineer at Celonis will join the Support Services team in Madrid and act as a technical expert and interface between global customers, partners, and internal engineering and product teams. The role focuses on diagnosing and resolving complex technical and product issues within a SaaS environment, contributing to continuous improvement and the team knowledge base. You will participate in RCA and CSI initiatives, deliver technical webcasts, and provide on-call coverage to ensure global support continuity.
Required Skills
- Technical Support
- Customer Contact
- Incident Ownership
- Technical Analysis
- Root Cause
- Service Improvement
- Knowledge Management
- Webcasts Delivery
- On-Call
- Cloud Technologies
+5 more
Qualifications
- Bachelor in Computer Science or Engineering
- ITIL v3 Foundation Certification
- AWS or Azure Certification
About Celonis
celonis.comCelonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.