Technical Support Specialist | APAC

Deel(26 days ago)

RemoteFull TimeJunior$53,735 - $72,026 (estimated)COGS

About this role

As a Technical Support Specialist at Deel, you will act as a key liaison between frontline teams and engineering, resolving complex technical issues to ensure customer satisfaction. Your responsibilities include managing tickets via Jira and Slack, diagnosing technical problems, refining escalation processes, and collaborating with global teams. You will also create and maintain knowledge base articles and specialize in specific business areas like Payroll while leveraging your technical skills in SQL, RESTful APIs, and debugging tools.

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Required Skills

Technical Support
Customer Satisfaction
Issue Resolution
Jira
Slack
Troubleshooting
Complex Technical Challenges
Process Refinement
Knowledge Base Articles
Product Training

+12 more

About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.