L2 Support Engineer
Netomi
About this role
Netomi is seeking a support engineer with expertise in customer support and technical troubleshooting, particularly in API integrations, coding, and support tools. The role involves managing customer issues, collaborating across teams, and maintaining support documentation. It requires a blend of technical knowledge and customer-facing skills to ensure effective support and continuous improvement.
Skills
About Netomi
netomi.comNetomi is an enterprise-focused conversational AI company that offers an agentic AI platform for customer experience and automated customer service. Its solution goes beyond simple chatbots to autonomously resolve customer queries across channels, deflect tickets, orchestrate support workflows, and integrate with existing CRM and agent tools. Positioned as an AI-first CX leader in the Relationship Economy, Netomi helps large organizations scale support, improve customer satisfaction, and lower operational costs.
Recent company news
PR NewswireAwesome CX by Transcom, A Global Outsourcing Company, Joins Forces with Netomi AI to Revolutionize Customer Experience
Nov 16, 2023
PhocusWireVideo: Netomi - Phocuswright Conference Launch innovator
Dec 6, 2022
CX TodayCustomer Service Platform Netomi Raises $30M in Series B Funding
Nov 19, 2021
WSJAI Customer-Service Startup Netomi Raises $30 Million
Nov 17, 2021
Yahoo FinanceJeffrey Katzenberg's unexpected take on AI – here's what he and Netomi CEO had to say
Apr 4, 2023
About Netomi
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Netomi.
Salary
$60k – $75k
per year
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