Líder de Atendimento - Customer Sucess
Stark Bank(27 days ago)
About this role
This is a strategic leadership role responsible for driving the digital transformation of Stark Bank's Customer Service organization in São Paulo. The position focuses on evolving service delivery from an operational model to a data-driven, automated, and AI-enabled model. The leader will shape the future service vision, ensuring scalable operations and an excellent user experience across the entire customer journey, while partnering closely with product, technology, and operations teams.
Required Skills
- Team Leadership
- Customer Support
- Digital Transformation
- Process Optimization
- Workflow Design
- Automation Strategy
- AI Tools
- Chatbots
- Omnichannel CRM
- Data Analysis
+10 more
About Stark Bank
starkbank.comStark Bank is a Brazilian fintech that provides financial technology and banking infrastructure to help companies scale their operations. It offers digital accounts, payments (including boletos), transfers, expense-control tools and data intelligence, delivered through developer-friendly APIs and operational platforms. Targeting businesses and startups, Stark Bank emphasizes cost control, analytics and operational efficiency to streamline treasury and payments workflows.
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