Lead Client Success Engineer

Kraken (1 month ago)

HybridFull TimeSenior$150,000 - $200,000Customer Success

About this role

Kraken is a technology company building an operating system for energy to enable a smarter, more sustainable grid and better utility customer experiences. The Lead Client Success Engineer role serves as a senior technical partner for enterprise clients, helping them realize value from Kraken’s energy products while influencing product direction through client insights. The position is based in New York City and operates within a collaborative, cross-functional environment.

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Required Skills

Client Support
Case Management
Root Cause Analysis
Technical Escalation
Incident Management
Automation
Self-Service Tooling
Scripting
Technical Documentation
Client Training

+17 more

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

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