Lead Customer Success Manager (CSM), reports to CEO
Knoetic
About this role
Knoetic is seeking a highly experienced Customer Success Lead in NYC to manage and grow a book of mid-market accounts by partnering closely with C-level executives, leveraging AI and automation, and influencing product development. The role involves scaling customer success efforts, driving product adoption, and contributing to the company's growth.
Skills
About Knoetic
knoetic.comKnoetic is an all‑in‑one people analytics platform and community positioned as the HQ for Chief People Officers and CHROs. Built alongside a network of over 2,000 Chief People Officers, it combines people analytics and community‑driven insights into a single, easy‑to‑use product. Knoetic helps HR leaders measure and understand workforce trends—engagement, retention, and org health—so they can make faster, data‑driven people decisions and align talent strategy with business goals.
About Knoetic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Knoetic.
Salary
$12k – $16k
per year