Lead Insights Analyst, Customer Insights

Grow Therapy(9 days ago)

HybridFull TimeManager$127,000 - $177,000Business Operations

About this role

Grow Therapy is expanding its Business Operations team by hiring a Lead Customer Insights Analyst to enhance the customer experience through data-driven insights. The role involves analyzing customer data, visualizing findings, and working with stakeholders to identify improvement opportunities.

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Required Skills

SQL
Data Visualization
Customer Insights
Stakeholder Management
Data Analysis
Survey Methodology
Journey Mapping
Workshop Facilitation
Presentation
Operational Data

About Grow Therapy

growtherapy.com

Grow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.

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