Lead Service Designer (Remote)
Geotab(1 month ago)
About this role
A Lead Service Designer at Geotab leads the end-to-end service vision and strategy, aligning customer goals with business and operational realities. The role coaches and mentors other designers while partnering with senior leadership and cross-functional teams to advance design maturity and inclusive, user-centered services. It focuses on integrating service thinking into the product lifecycle and driving measurable improvements in customer experience.
Required Skills
- Service Strategy
- Journey Mapping
- Service Blueprinting
- Systems Thinking
- User Research
- User Testing
- Prototyping
- Figma
- Figjam
- Facilitation
+7 more
Qualifications
- Bachelor's Degree in Related Field
- 10+ Years Experience
About Geotab
geotab.comGeotab is a global telematics and fleet management company that provides a single platform for GPS tracking and total fleet optimization. Combining vehicle-mounted telematics hardware with cloud-based software, it delivers real-time location, vehicle diagnostics, driver safety and compliance tools, plus analytics for fuel, route and maintenance optimization. Thousands of fleets worldwide use Geotab’s data-driven insights, APIs and partner marketplace to automate operations, improve efficiency and support initiatives like electrification and sustainability.