OpenText
The Lead Technical Support Specialist is a key technical contributor within OpenText Global Technical Support, owning complex client issues from investigation through resolution. This role provides advanced technical direction, mentors team members, and represents the highest level of escalation before broader cross-functional engagement. The position requires deep technical expertise and strong communication skills to drive client outcomes and improve support processes.
OpenText helps organizations securely manage and connect data across the enterprise, transforming data into trusted, AI-ready information.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for OpenText.
13% above the average for this role
1 month ago