Level II IT Support Technician

Crete PA(1 month ago)

Woodbury, NYOnsiteFull TimeJunior$53,168 - $71,566 (estimated)Reid Accountants + Advisors

About this role

A Level II IT Support Technician at Reid Accountants + Advisors is responsible for providing technical assistance and support for computer systems, hardware, and software across the organization. This role involves handling incoming help requests, collaborating with the IT Director to resolve issues, and performing installations and maintenance of IT equipment. The technician will also document user interactions, troubleshoot remotely, and conduct preventative maintenance, with occasional travel to branch offices and after-hours support required. Strong analytical skills and customer service orientation are essential for success in this position.

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Required Skills

IT Support
Problem Solving
Customer Service
Technical Assistance
Documentation
Remote Troubleshooting
Software Installation
Hardware Maintenance
Microsoft Office
Active Directory

+13 more

Qualifications

A+ certification (preferred)
ITIL Foundation certification (preferred)

About Crete PA

cretepa.com

Crete PA is a collaborative network of accounting and professional services firms designed to empower local brands while leveraging national capabilities for growth. The firm offers a wide range of services including accounting, audit and attestation, tax planning, and advisory services tailored to enhance business efficiency and compliance. By combining local knowledge with extensive resources and expertise, Crete PA enables its member firms to thrive in a competitive landscape while maintaining their unique identity. The network places a strong emphasis on collaboration, innovation, and community engagement, making it a trusted partner for its members across various industries.

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