Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

kin(27 days ago)

RemoteFull TimeJunior$45,000 - $50,000Customer Support

About this role

The Licensed Customer Service Agent at Kin serves as the first point of contact for insured customers, handling inquiries related to policies, payments, and cancellations primarily through phone and email. This role requires a solid background in property and auto insurance, along with an active Personal Lines or Property and Casualty insurance license. Responsibilities also include collaborating with third-party lenders, updating policies, processing changes across multiple carrier systems, and assisting team members with customer requests and escalations. The ideal candidate possesses excellent people skills, attention to detail, and adaptability to utilize various digital tools to enhance customer experience.

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Required Skills

Customer Service
Insurance Knowledge
Policy Management
Communication Skills
Problem Solving
Attention to Detail
Empathy
Organization
Call Center Experience
Flexibility

+3 more

Qualifications

Active Personal Lines Insurance License
Active Property and Casualty Insurance License

About kin

www.kin.com

Kin is a technology-driven company that specializes in providing innovative solutions for renters' insurance and property management. Utilizing advanced data analytics, Kin aims to simplify the insurance experience for both landlords and tenants through streamlined processes and user-friendly services. The company's platform focuses on transparency, affordability, and optimal coverage, making it a preferred choice for modern property owners and renters alike.