Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

The Licensed Customer Service Agent at Kin serves as the first point of contact for insured customers, handling inquiries related to policies, payments, and cancellations primarily through phone and email. This role requires a solid background in property and auto insurance, along with an active Personal Lines or Property and Casualty insurance license. Responsibilities also include collaborating with third-party lenders, updating policies, processing changes across multiple carrier systems, and assisting team members with customer requests and escalations. The ideal candidate possesses excellent people skills, attention to detail, and adaptability to utilize various digital tools to enhance customer experience.