Carrier Support Representative

Loadsmart(4 months ago)

RemoteFull TimeJunior$39,808 - $53,490 (estimated)Customer Support

About this role

The Carrier Compliance Support Representative at Loadsmart supports the expansion and satisfaction of the carrier network by handling inbound requests from internal customers via phone, webchat, and email. The role focuses on creating a strong carrier experience while working in a fast-paced, globally distributed logistics technology company. This position sits within a culture that values curiosity, results, and teamwork, and contributes to the ongoing disruption of the freight industry. The job is remote from the Philippines for a unicorn-stage tech company in the logistics space.

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Required Skills

Carrier Sales
Transportation Logistics
Rate Negotiation
On-Time Performance
Customer Advocacy
Telecommunications Support
Webchat Support
Email Support
Carrier Compliance
Feedback Communication

+11 more

Qualifications

1+ years in Carrier Sales
1+ years in Transportation
1+ years in Logistics

About Loadsmart

loadsmart.com

Loadsmart is a digital freight and logistics company that combines freight brokerage services with transportation software to help shippers, carriers, and warehouses move more with less. Its product suite includes ShipperGuide (TMS) and CarrierGuide, managed transportation, dock & yard solutions, and brokerage for FTL/LTL capacity, all backed by data-driven pricing, automation, and real-time visibility. Loadsmart targets enterprise and carrier customers with API integrations and managed services to streamline routing, capacity, and execution across the supply chain.