Remote Call Center Agent

Jerry(1 month ago)

RemoteFull TimeJunior$54,336 - $72,620 (estimated)Insurance

About this role

A Remote Call Center Agent at Jerry.ai is responsible for assisting existing customers by processing changes to their insurance policies and responding to inquiries regarding coverage and policy benefits. The role involves multitasking and prioritizing service requests to retain policyholders at risk of cancellation. With a focus on customer support and engagement, the agent will handle calls related to various insurance services from over 55 partner carriers in a fast-paced fintech startup environment.

View Original Listing

Required Skills

Inbound Call Handling
Service Requests
Policy Changes
Customer Support
Retention Strategies
Multitasking
Call Center Experience
Problem Solving
Communication Skills
Customer Service Passion

Qualifications

P&C license (to be obtained within 60 days after starting)
2+ years of experience in a call center environment

About Jerry

www.jerry.ai

Jerry simplifies the intricate aspects of car ownership by offering a suite of services tailored to help drivers save money and manage their vehicles effectively. As a licensed insurance broker in all 50 states and Washington D.C., Jerry provides comparative tools for car insurance, enabling users to secure quotes from over 50 top insurers while committing to a spam-free experience. Additional features include maintenance reminders, repair cost estimates, and driving safety rewards, all aimed at enhancing the overall driving experience. With its DataLock™ Guarantee, Jerry prioritizes user privacy and data security, ensuring that your information is protected.