Remote Call Center Agent

Jerry(1 month ago)

RemoteFull TimeJunior$52,169 - $69,867 (estimated)Insurance

About this role

A Remote Call Center Agent at Jerry.ai is responsible for assisting existing customers with changes to their insurance policies by processing service requests and addressing inquiries about policy details and benefits. This role involves responding to inbound calls, actively working to retain policyholders at risk of cancellation, and ensuring a high level of customer service. The ideal candidate should have over two years of call center experience, multitasking abilities, and a passion for helping others in the fintech sector focused on car ownership solutions.

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Required Skills

Inbound Call Handling
Insurance Policy Management
Customer Support
Service Request Processing
Multitasking
Problem Solving
Attention to Detail
Call Center Experience
Customer Retention
Communication Skills

Qualifications

P&C license (to be obtained within 60 days after starting)
2+ years of experience working in a call center environment

About Jerry

www.jerry.ai

Jerry simplifies the intricate aspects of car ownership by offering a suite of services tailored to help drivers save money and manage their vehicles effectively. As a licensed insurance broker in all 50 states and Washington D.C., Jerry provides comparative tools for car insurance, enabling users to secure quotes from over 50 top insurers while committing to a spam-free experience. Additional features include maintenance reminders, repair cost estimates, and driving safety rewards, all aimed at enhancing the overall driving experience. With its DataLock™ Guarantee, Jerry prioritizes user privacy and data security, ensuring that your information is protected.