Technical Support Specialist

Kojo Technologies, Inc.

3 months ago

Remote

Full Time

Junior

3 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Specialist at Kojo is responsible for addressing Tier 1 and 2 customer issues through inbound chat and email, ensuring timely resolution and adherence to service level agreements. This role requires collaboration with cross-functional teams, including Product, Engineering, and Customer Success, to identify workarounds, develop new features, and provide feedback on software performance. The Specialist will also create and manage tickets in Zendesk and Jira, produce QA test cases, and act as a brand ambassador through exceptional customer service and product education.

Skills

About Kojo Technologies, Inc.

www.usekojo.com

Kojo is a leading construction material management and purchasing software designed specifically for contractors and trade professionals. It streamlines the entire material procurement process, enhancing efficiency and transparency by allowing teams to order materials directly from their mobile devices, track tools, and manage vendor relationships in real time. By integrating seamlessly with existing ERP and project management systems, Kojo helps businesses save money and reduce material waste, significantly improving their operational workflows. With a focus on enhancing collaboration across teams, Kojo empowers contractors to take control of their expenditures and optimize their purchasing decisions.