Lider/ Liderka Projektów CX (Santander Consumer Bank)

Santander(2 months ago)

HybridFull TimeSenior$95,772 - $129,725 (estimated)Customer Experience

About this role

A CX Project Lead at Santander Consumer Bank drives initiatives to improve customer experience in line with the bank’s strategy. The role works across functions to maintain consistent customer communication, support CX measurement, and contribute to continuous improvement of customer journeys.

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Required Skills

Project Coordination
Data Analysis
Stakeholder Management
Presentation
Facilitation
Process Improvement
CX Mapping
Figma

Qualifications

English B2

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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