Live Chat and Email Support Agents
HelpFlow(4 months ago)
About this role
A Customer Service Agent (Live Chat and/or Email Support) for a company that runs customer service operations for e-commerce stores. The company, launched in 2015, is fully remote with a distributed team in the Philippines and focuses on operations, workflow improvements, reporting and AI. The role follows a shifting schedule, predominantly US business hours.
Required Skills
- Customer Service
- Live Chat
- Email Support
- Sales Conversion
- Order Management
- Communication
- Critical Thinking
- Social Media
- Remote Setup
About HelpFlow
helpflow.comHelpFlow provides innovative Executive Assistant services designed to streamline delegation and enhance productivity for businesses. Through a rigorous recruitment and onboarding process, coupled with a comprehensive four-week roadmap, they empower their assistants with AI tools to ensure seamless operational support. With a strong emphasis on customer experience, HelpFlow has generated over $500 million in direct revenue since 2015, positioning itself as a reliable partner in enhancing organizational efficiency.
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