Live Chat Support Agent

Recora, Inc(9 months ago)

RemoteContractJunior$36,000 - $40,000Enrollment Operations

About this role

A Live Chat Support Agent is a fully remote contractor who serves as an initial point of contact for individuals seeking to improve their heart health within a mission-driven telemedicine organization. The role supports the Enrollment Operations team by representing the program with clear, empathetic communication and helping ensure a positive patient experience. It contributes to a broader effort to reduce the impact of heart disease through evidence-based care and remote wellness programs.

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Required Skills

Live Chat
Patient Triage
Call Monitoring
Follow-Up Coordination
CRM Management
Slack Communication
Written Communication
Empathy
Customer Service
Healthcare Knowledge

+1 more

Qualifications

Background Check
HIPAA Compliance

About Recora, Inc

recora.com

Recora is a virtual care company focused on heart health, care management, and care navigation. Its flagship programs — Virtual Cardiac Rehabilitation and Principal Illness Navigation (PIN) — combine remote monitoring, personalized coaching, and care coordination to improve recovery, chronic disease outcomes, and patient engagement. Recora partners with patients, health systems, health plans, and medical groups to expand access to evidence-based rehab and navigation services that reduce barriers, increase adherence, and lower costs. The company emphasizes data-driven workflows and measurable clinical and utilization outcomes.