Managed Services Manager

Crunchtime(14 days ago)

RemoteFull TimeSenior$110,000 - $110,000Customer Success/Managed Services

About this role

Crunchtime is seeking an experienced leader to manage and develop a customer success team for its new staff augmentation subscription service, ensuring a high-quality customer experience and scalable delivery processes. The role involves fostering a customer-centric culture, driving service health metrics, and collaborating with product management to enhance user experience.

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Required Skills

Leadership
Customer Success
Project Management
Incident Management
Team Building
Communication
SaaS
Data Analysis
Process Improvement

Qualifications

Bachelor's Degree

About Crunchtime

crunchtime.com

Crunchtime is a restaurant operations and analytics platform that provides software for multi-unit restaurant brands to manage operations, inventory, labor, and financial performance. Its cloud-based suite includes modules for inventory and purchasing, recipe and food‑cost management, labor scheduling and timekeeping, POS integrations, and operational reporting to improve profitability and consistency across locations. Enterprise and multi‑unit operators use Crunchtime for real‑time visibility, forecasting, compliance, and to streamline workflows that drive better customer experiences and scalable growth.

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