Manager, Client Leadership (India)
Firework(11 days ago)
About this role
A Customer Success professional responsible for nurturing and growing Firework’s enterprise customers across the India market. The role focuses on building long-term, strategic partnerships with brands and retailers using Firework’s AI-powered video commerce platform. The position supports client adoption and expansion through data-driven engagement and cross-functional collaboration.
Required Skills
- Customer Success
- Relationship Management
- Account Management
- Upselling
- Cross-Sell
- Retention
- Onboarding
- Integration
- ROI Analysis
- Forecasting
+5 more
Qualifications
- Bachelor's Degree
About Firework
firework.comFirework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.
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