Manager, Customer Analytics & NPS Insights
Manulife(1 month ago)
About this role
This role is responsible for driving the Net Promoter Score (tNPS/rNPS) and Voice of Customers (VOC) programs to deliver exceptional customer experience. By fostering a customer-centric mindset and behavior across the organization, the role contributes to building a competitive market position and driving business growth.
Required Skills
- Data Analysis
- Customer Engagement
- Market Research
- Customer Insights
Qualifications
- Bachelor’s degree in Data Analytics
- Statistics
- Business Administration
- Marketing
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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